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Account Manager
Work remotely / Full-time position
Savio Agency is a full-service email marketing agency for eCommerce brands and their owners. Our mission is to deliver result-driven email marketing solutions while applying our core values in every experience that our clients, customers, and team members have with our team. Email Marketing is our passion, and we remain dedicated and committed to being leaders within the industry.
Position Overview
We are looking for detail-oriented individuals with an incredible work ethic to join our team as Email Marketing Specialists – Account Manager. As an EMS Account Manager (Email Marketing Specialist), your teamwork and communication skills are essential. You will oversee our agency-client relationships, work in collaboration with your team’s strategist to build strategies to suit each client’s needs. You will lead every part of our team – from the copywriters to the technical experts – to make sure we hit our deadlines and deliver excellent results.
Our Email Marketing Specialists specialize in Project Management and Client and Team Relations and have a working knowledge of Growth & Conversion Strategy, Reporting & Analytics, Customer Journey and Segmentation. You’ll work with clients representing various industries – no two days are the same as an Email Marketing Specialist at Savio Agency.
We are looking for long-term, committed individuals who want to establish a career for themselves. We are willing to train the right candidate, but marketing experience is a plus!
Responsibilities
- Leader of the Project Team: Execute & deliver the project initiatives, ensuring that tasks are completed on time, within profitability, and meets quality standards within the timeline and scope.
- Client Relations: Nurture client relationships, be the first to identify problems and proactively act to resolve them. Ensures client satisfaction and project retention.
- Strategic Alignment & Planning: leads strategic initiatives & objectives with the project team.
Required Skills and Experience
1-year experience in email marketing (Klaviyo experience is a plus!)
Driving results for our clients is the most important thing we do. You must have experience creating email marketing strategies and be comfortable working in Klaviyo. You should be someone who loves testing and using data to develop your strategy.
Fluent in English with Excellent Communication Skills
Since you will have weekly calls with American clients, you should be fluent in English. Strong interpersonal and communication skills are also crucial.
Time Management
You’ll be expected to manage your work schedule and the schedules of team members operating across many different time zones. Working early in EST hours may be required.
You’ll need terrific time management skills to hit deadlines and deliver excellent results.
Communication Skills
Email Marketing Specialists - Account Managers are great notetakers and comfortable conversationalists that intuitively understand how to best communicate with clients. Whether you’re writing a quick email or hopping on an hour-long call, you should be able to get your point across quickly and clearly.
Marketing or Sales Experience
Our Email Marketing Specialists - Account Managers are the face of Savio Agency, and we want our clients to know they are in good hands. Experience with working in a sales or marketing environment is important when not only dealing with an array of people but the implementation of new ideas as well.
Qualities
- Passion for marketing and implementing data-driven strategies
- An independent worker who is responsible for their tasks
- A team player who enjoys working with a team of diverse backgrounds
- A stickler for deadlines who wants the occasional curveball
- A leader who is proactive and willing to take the initiative
- A detail fanatic who can spot an email typo at first glance
- A notetaker who enjoys making and using to-do lists
Here’s a typical week for an Email Marketing Specialist - Account Manager
20%
Email Strategy & Implementation
50%
Project Management
20%
Client Meetings
10%
Reports and Admin
What We Offer
- Remote Opportunity
You would be joining a global team that is 100% location independent and exclusively uses remote collaboration. As a self-motivated and responsible individual, you will have the freedom to work from any location. - Open Time Off Policy
We want our team members to maintain a flexible and healthy lifestyle with overall work-life balance. This includes the way that our team individually manages their own time, including Paid Time Off. We trust and respect our team members in their commitment to the overall success of Savio Agency, and in such we offer an Open Paid Time Off Policy where time off is not micromanaged, or limited. - Cutting Edge Technology
We use the best tools available to make your process as smooth and as comfortable as possible. These include Asana, Slack, Loom, Miro, and Klaviyo. If you’re not familiar with a tool we rely on, don’t worry — we’ll make you an expert. - Develop Your Skills
We encourage professional growth on a daily basis. We offer professional development reimbursements on courses, books, subscriptions, and more. Savio Agency makes it easy to continue your personal and professional growth.
How To Apply
Start your application on our website right here! We look forward to hearing from you.
Next Steps
1. Application Form
Fill out the application on our site (don’t worry, it’s pretty painless) (up to 30 mins).
2. Application Form Review
We’ll take a look at your submission and get in touch within five days to schedule an interview if you’d fit in at Savio Agency.
3. Interview
Your first interview is with a Savio Agency Recruiter. We’ll arrange a second meeting with the Chief Operations Officer if you proceed forward.
4. 2nd Round Interview
Interview with COO via Zoom (up to 30 min).
5. Offer
We’ll offer you the job and begin onboarding if all goes well